I had a problem with Security Essentials (SE) prior to Tax-Aide converting to SE.
As the user of SE, I could not get Windows update or SE updates after running SE for a while. I got misleading messages for Windows (site problem) and SE (connection failure). The below are two plans Microsoft sent me and may be of use to you.
BTW - I solved my problem by re-configuring Virtual Memory.
THIS IS ONE PLAN / EMAIL.
Action Plan:
Step 1:
1. Download the MSE installer for your Operating System from the Home Page: http://microsoft.com/security_essentials
2. Save the file to your Desktop. This will ensure that you can find it easily after the download is done.
3. To open Command Prompt console:
FOR XP: Click Start -> RUN -> type CMD in the Run Window and then hit enter.
4. In the Command Prompt console type: CD %USERPROFILE%\Desktop <-hit ENTER
5. Type: msse <-then hit the TAB button.
6. Depending on your Operating System, after hitting tab it should either appear as any of the three below:
mssefullinstall-x86fre-en-us-xp.exe
mssefullinstall-x86fre-en-us-vista-win7
mssefullinstall-amd64fre-en-us-vista-win7.exe
7. Now put a space in between the whole line and put /U as seen below:
mssefullinstall-x86fre-en-us-xp.exe /U
mssefullinstall-x86fre-en-us-vista-win7 /U
mssefullinstall-amd64fre-en-us-vista-win7.exe /U
8. Hit ENTER and this should uninstall Microsoft Security Essentials.
9. After uninstall you can now attempt installation. It would be best that you restart your system first after uninstall.
*Do not forget the space between CD and the % sign.
If the above steps didn't help to remove the Microsoft Security Essentials from the computer, please follow the below steps.
Step 2:
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk
1. Click Start > All programs > Accessories > Run
2. Type the following text in Run window and click ok
3. Regedit
4. You will get Registry Editor Window.
5. In left pane, right click on "Computer" OR "My Computer" and select "Export"
6. Type the file name as "backup.reg" and save it on your C:\ drive.
Please follow the below steps to delete the Microsoft Security Essentials entries under registry.
HKEY_LOCAL_MACHINE > Software>Microsoft>Windows > Current version> Uninstall > Microsoft Security Essentials --- Right click on Microsoft Security Essentials and delete the key
Close the Registry Editor window.
Restart the computer.
Step 3:
1. Go to the below download link:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=...
2. Click on "Download files below" and you will find following three download options for different versions of operating systems
mssefullinstall-amd64fre-en-us-vista-win7.exe (For Windows VISTA & 7 64bit Operating Systems)
mssefullinstall-x86fre-en-us-vista-win7.exe (For Windows VISTA & 7 32bit Operating Systems)
mssefullinstall-x86fre-en-us-xp.exe (For Windows XP 32bit Operating Systems)
3. Select the appropriate version of the Microsoft Security Essentials and follow the On-Screen instructions to install the Microsoft Security Essentials.
4. Restart the computer after the installation completes.
Note: Microsoft Security Essentials for Windows XP 64bit is not currently available for download
THIS IS THE OTHER PLAN / EMAIL.
Action Plan:
To check for the exact issue, we need to uninstall all Third-party Antivirus applications and Firewall related programs on your computer.
Step1:
Remove any existing Internet security programs, Antivirus programs and Firewall related programs.
1) In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter.
Or
In Windows Vista or Windows 7, click Start, click in the Start Search box, type appwiz.cpl and then press Enter.
2) In the list of installed programs, uninstall any third-party Internet security programs.
Please refer the below link to download and use Live OneCare install cleanup tool if recently uninstalled Live OneCare from your computer(if applicable):
http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-784...
You can also refer the below link for Third-Party Anti-Virus Software Removal tools if you recently Uninstalled/Installed the respective Third-Party Anti-Virus Software from the computer (if applicable):
http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6d...
Please Note: The third-party products discussed here are manufactured by companies that are independent of Microsoft. We make no warranty, implied or otherwise, regarding these products' performance or reliability.
Important: "Having more than one Antivirus installed at the same time can cause stability and performance problems, please uninstall all Third-Party Antivirus applications at your own discretion before installing Microsoft Security Essentials."
Step2:
Please perform the below steps to install "mpfilter" drivers and check the status of "Background Intelligent Transfer service" on your computer.
Click Start > Computer OR My Computer > C:\ Drive > Program files > Microsoft Security Essentials > Drivers > mpfilter > Right click on "mpfilter" file and select Install (mpfilter is a setup file)
1) In Windows XP, click Start, click Run, type services.msc, and then press Enter.
Or
In Windows Vista or Windows 7, click Start, click in the Start Search box, type services.msc and then press Enter.
2) In services window, please check if "Background Intelligent Transfer service" is "Started" and "Automatic".
3) If it is not "Started" and "Automatic", please right click "Background Intelligent Transfer service" and select properties.
4) Please change the Start-up type to Automatic and Click on Start button to Start the service.
5) Click Apply, click ok.
6) Close the Services window.
Step3:
Please perform the below steps to give full permissions to Microsoft Security Essentials folder and start the Real Time Protection service on your computer.
1) In Windows XP, Click Start > All programs > Accessories > Command prompt and press Enter.
OR
In Windows Vista or Windows 7, Click Start > All Programs > Accessories > Right click on "Command prompt" and select "Run as Administrator".
2) You will get command prompt window.
3) Please type the following command in command prompt window and press Enter after each command.
Cd\
Cacls "c:\program files\microsoft security essentials" /t /g administrators:f
Press "Y" to execute the above command.
Net stop msmpsvc
Net stop mpfilter
Net start mpfilter
Net start msmpsvc
4) Restart the computer and check the status of Real Time Protection.
Step4:
If the issue persists, please perform the below steps to uninstall and reinstall Microsoft Security Essentials program on your computer.
Click Start > All programs > Accessories > Run
Type the following text in Run window and click OK.
Appwiz.cpl
You will get Add/Remove programs window.
Please select "Microsoft Security Essentials" program and uninstall it from your computer.
Restart the computer.
Step5:
Please follow the below instructions to download the appropriate version of the Microsoft Security Essentials for your operating system:
1. Go to the below download link:
http://www.microsoft.com/security_essentials/?mkt=en-us
2. Click on "Locales and Languages" Right below the Download button and you will find following three download options for different versions of operating systems
Windows XP 32-bit
Windows Vista/WIN7 32-bit
Windows Vista/WIN7 64-bit
3. Select the appropriate version of the Microsoft Security Essentials and follow the On-Screen instructions to install the Microsoft Security Essentials.
4. Restart the computer after the installation completes.
Note: Microsoft Security Essentials for Windows XP 64bit is not currently available for download
HTH
