© 2007-2019 by AARP Foundation Tax-Aide CA2

Jan 25

Got a New M102w and can't remove the initial toner cartridge?


How to remove Toner Cartridge in M10w when you take it out of the box, before you plug it in.  The simple answer is - just plug it in, turn it on and the flaps go down! 


From the HP community forum: Product: HP Laserjet M102W

Just got a brand new HP Laserjet M102W.

Tried to pull our the toner cartridge but even with some force it does not come out.

1. Pulling it out straight away isn't possible since there are 2 flexible flaps at each end.

2. Moved the flexible flaps upwards and the toner seems on its way out.

However, I can't take the risk to pull it out with force in case the 2 flexible flaps break.

I searched videos online & read the instructions manual. Nothing!


Problem Solved. The flaps which blocked the toner when pulling it out, went down after the printer completed its first boot cycle.

What is disgraceful is that this is nowhere mentioned in the manuals as well as on HP website!

New Posts

NOTE: Since this forum does not allow attached documents, see Meetings and Documents pages.

The Duck Book is now available here.